Frequently Asked Questions
A few of my products currently listed on eBay Over 2800 feedback with 100% positive
We strive to have great customer satisfaction, we have an A+ rating through the Better Business Bureau.
What is your Return Policy?
I will except returns on any unopened items and they are returned in the original packaging (excludes special order items), the original purchase price minus shipping/handling (there is a 15% restocking fee that applies also) will be refunded, return shipping will be paid by buyer unless we have made a mistake in which we will take care of costs for return shipping. No returns on products that have been partially or fully installed or damaged in any way.
All items you want to return must be returned within 30 days of receipt otherwise a return will not be allowed. Call 574-453-6642 or contact us to get a return authorization.
What if my product doesn’t work?
Please call or email us and we will be happy to assist you in any way we can to get the issue corrected, we are not the manufacturer but in most cases we will do everything we can to get you the help or parts you need to get it repaired and/or replaced.
What if you don’t have the part I’m looking for?
Please contact us and we will see if it is available to us or we may even recommend who you could possibly get it from if we don’t handle it.
This privacy notice discloses the privacy practices for BJs Solid Surface Impressions LLC. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time by editing your account preferences.
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. If you are using our online catalog for ordering from us you will be transferred through PayPal for payment (no need for a PayPal account) and you send your credit card information securely through PayPal site and we don’t even receive the credit card information therefore your credit card information is never kept on file by us so you can feel better knowing we don’t have your credit card info on file.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.